“Ed” owns an outdoor clothing and equipment store. While he did well selling clothing and footwear for camping, hunting, skiing, and other outdoor recreation, he wanted to expand his store. He needed room for additional inventory that would now include kayaks and paddles, tents, skis, and other equipment. While profitable, those products are large and Read More

“Manny” called late one afternoon and needed a $1.5 million commercial real estate loan. Before discussing his bank relationship over the phone or initiating an application, I had to “authenticate” him. Authentication involves a series of questions about his bank relationship that only the proper owner could answer correctly. He answered them correctly and without Read More

A husband and wife team owned a plant nursery and garden store. The store was small, and located in a relatively upscale, established neighborhood. We saw each other from time to time when they came in to make deposits with the tellers. One day, they sat down with me and told me that they had Read More